Returns & Exchanges

The short version

30 days, unused, original packaging. If something is not right for you, email or call us within 30 days of delivery and we will walk you through the return. We try hard to make this painless.

What qualifies for a return

• The item is unused (trying on a hat or checking a saddle fit is fine, riding in it or wearing it out is not).
• It is in original packaging, with all included pieces and tags still attached.
• Your return request reaches us within 30 days of delivery.

Please keep leather clean and dry while you are deciding. Scuffed, oiled, or ridden-in gear cannot go back on the shelf as new. Used items sold as-is are final sale unless they were misdescribed.

What doesn't qualify

• Items that have been worn or used (visible wear, scuffing, sweat or makeup transfer).
• Items returned without their original packaging or tags.
• Damage caused after delivery (see Shipping Policy for damage-in-transit claims).
• Custom orders or special requests, which are final sale unless they arrive defective.

How to start a return

1. Email kathy.baird.brown@gmail.com with your order number and the reason for the return. Even a one-liner is fine: "the hat runs small" tells us what we need to know. Prefer the phone? Call (208) 703-6631.
2. We'll reply within one business day with the return mailing address and instructions for packing the piece safely.
3. Pop it in the mail, we recommend USPS with tracking so neither of us wonders where it is.
4. Once we receive and inspect it, we'll process your refund within 3 business days.

Who pays for return shipping?

For a return because the piece wasn't the right fit or you changed your mind, the buyer covers return shipping.We don't charge any restocking fee, just the cost of getting the item back to Boise.

For a return because the piece arrived defective or damaged, we cover return shipping andship a replacement (or a full refund, your choice) at no cost to you. Email us photos and we'll make it right.

Refund timeline

Refunds are issued to the original payment method via Stripe once we've received and inspected the returned piece. From the moment we mark it refunded, expect:

• 1 to 2 business days for the refund to appear on most credit and debit cards.
• Up to 5 business days for some banks and prepaid cards.

You'll get an email confirmation the moment we issue the refund, if it doesn't show up on your end after 5 business days, email us and we'll dig into it.

Exchanges

Want to swap for a different style or color instead of a refund? Just say so in your return email. We'll process the original return and send the new piece out as a fresh order, that way each transaction has its own clean record.

Questions?

kathy.baird.brown@gmail.com(208) 703-6631

Monday to Friday, 9am to 5pm MT. A real person answers.